Mandy is Senior Operations Account Manager for AIA, Alera Group’s Broker Solutions division. She is responsible for educating our Broker Solution team and our broker partners on carrier processes and guidelines to ensure that all technical and administrative platforms appropriately reflect accurate information. Mandy ensures the on-going training of the division, as well as manages value-added vendor partnerships and communication resources. She is critical to the success of our broker partners and is known to be a trusted and reliable resource.
Prior to joining the AIA, Alera group in 2010, Mandy worked at a local insurance consulting firm where she was responsible for the administrative services area. She supported the insurance carrier relationships and provided high-quality customer service. Mandy is a licensed Life, Accident and Health agent and also has a Paralegal Certificate.