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Understanding and Managing Difficult Behavior
Sometimes it seems like civility and cooperation at work are things of the past. Managers and supervisors spend many countless hours coaching difficult people and the employees who must work with them. Often, members of the managing teams conduct “clean up” control when the affected employees become stressed and annoyed by the difficult one. Difficult people can sabotage any conflict resolution session…but often the trouble arises when we overreact to these people.
In this seminar, participants will look at some of the “whys” behind negative behavior at work, learn how to identify the personality types of people with difficult behavior, discover how to understand the needs of these individuals, and learn new strategies to effectively deal with difficult and negative coworkers, even if it’s your boss! Be prepared for some self-examination and interactive discussions to help all of us understand and cope with these toxic types.
About the Speaker
Cheryl Raudenbush is the Director of EAP Operations and has been with Mazzitti & Sullivan since 2003. She has her Master’s Degree in Education from Penn State University.
For the past 15 years, Cheryl has concentrated her efforts in providing EAP extended services including personal assessment tools, job benchmarking, executive coaching and conflict resolution services for our corporate clients. She also provides trainings on a variety of topics, team-building activities and is a trained responder to Critical incidents. For the past 2 years, Cheryl has focused on EAP Operations, leading the EAP team to continue in providing excellent care, service and support to our current EAP clients that have joined our EAP family.